Delivering innovative language solutions

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We create better ways to bridge the gap

We believe that speaking a different language shouldn’t stop us from communicating with each other. We break down barriers and harness innovation to create better ways to bridge the gap. Because when you have meaningful conversations, regardless of the language, that’s when we can truly connect.

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Why you need an LSP

It’s better for governance and compliance with industry standards and requirements

  • Partnering with a business who can speak to your customer in their own language helps to protect both parties from the risk of breaches in compliance and governance.
  • For industries regulated by independent bodies, providing this level of language support is a necessity, not merely a luxury.

You protect those in the community who are most vulnerable

  • Partnering with a business whose sole focus is providing a language service provides protection for your customers, especially within the often complicated financial, health and welfare areas.
  • Interpreters understand firsthand your customers’ experience, and gives you a level of confidence that your customer is being looked after in a language that they understand.

You mitigate risk through independence of process

  • With a language service provider, you get consistent quality of service, with constant QA evaluation.
  • You remove risk from your operations by partnering with an LSP, with all the accountability that provides.
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Delivering you the best service

We are the home of technologists, constantly looking at ways to reduce time, improve services and give customers the highest quality multilingual experience. We deliver the best results time and time again with unparalleled outcomes.

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We’ve changed the industry

Before ezispeak, the local Australian and New Zealand Language Service markets were stagnant. We changed the game through new services and increased transparency - others were forced to play catch up.

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Holistic vision

Through our comprehensive suite of products and services, we can provide a truly holistic end to end multilingual solution for any company. It's all about the customer's journey.

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First to Market

ezispeak were the first to bring self-service language selection, on-demand video interpreting and more to the Australian and New Zealand markets. We lead, others follow.

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More work for interpreters

Through new ways of working through to new methods of interpreting such as video, we give more avenues for interpreters to work, and more ways to make interpreting a sustainable career.

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More bang for your buck

Thanks to the design flexibility of our solutions, our cost to serve is lowered dramatically. This means we work more efficiently, and you receive more bang for your buck.

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We put the customer first

Customers are at the core of everything we do. It's true. And unlike legacy providers, we see ourselves as a partner. That's why we're known for being the best in the business.

Clients we have helped

Finance

Nelson Financial Services

Nelson Financial Services is a non-profit organisation​​ which provides free support that is professional and confidential. Working with a diverse range of communities, they needed a language services partner who could assist their clients understand their position in order to achieve better financial outcomes.

See Case Study

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Finance

Nelson Financial Services

Nelson Financial Services is a non-profit organisation​​ which provides free support that is professional and confidential. Working with a diverse range of communities, they needed a language services partner who could assist their clients understand their position in order to achieve better financial outcomes.

See Case Study

Telecommunications

Telstra

Telstra had a need to communicate with international delegates that visited their Global Operations Centre. At times, delegates were from alternate regions that spoke several dialects. Therefore a solution was required that would allow senior Telstra executives to conduct meetings and presentations in English whilst allowing their delegates to listen and communicate in their own language - at the same time.

See Case Study

Health

Alfred Health

Alfred Health needed a multilingual version of their navigation app to help their patients move around multiple campuses easily. ezispeak partnered with Alfred Health to deliver this patient experience improvement initiative.

See Case Study

Health

MEDirect

MEDirect has created Australia’s first client-to doctor-direct medicolegal platform. It’s powered by a sophisticated, custom built medicolegal practice management system that drives better health outcomes by facilitating direct collaboration between medicolegal experts and their clients. To support their agenda, they needed a reliable, fast to respond interpreting solution that could scale with them as they continued to grow. ezispeak knew that our video interpreting solution would not only meet their needs as well as their medicolegal experts, but save them money in the process.

See Case Study

Telecommunications

Telstra

As Australia's biggest telecommunications company, Telstra needed a language services provider who could reduce their cost to serve migrant customers through delivering faster connections to interpreters, without sacrificing interpreting quality in the process.

See Case Study

Telecommunications

Optus

Optus needed a language services partner that was as forward-thinking as they are, with a view to maximise technology use to help deliver a better experience to their migrant customers. ezispeak knew that they could not only meet the needs of Optus today, but well into the future too.

See Case Study

Government

Manningham Council

In order to properly communicate with all its residents, the inner city Victorian council of Manningham needed a language service provider who could quickly and accurately translate key documents into multiple languages.

See Case Study

Employment Services

APM

As a well known and respected national employment provider, APM embarked on a transformation project which also incorporated a new approach to communicating with their migrant clients. ezispeak worked alongside APM to integrate language support within their new platforms which would optimise productivity and deliver language at the point of need.

See Case Study

Energy Markets

Energy Markets

ezispeak has extensive experience working with energy market retailers by optimising the delivery of language services. When we look at how clients procure phone interpreting services, we immediately go to service design. It's how we identify opportunities for improvement, which remove process and financial waste. More importantly, we're able to automate many processes which other suppliers in the market cannot. Furthermore, we're able to deploy services which align with our client's operational objectives, which improves migrant customer experience and increases agent productivity.

See Case Study

Telecommunications

Telecommunications

ezispeak was approached by a large Australian telco to help drive change in their multilingual customer service strategy. Transitioning away from a significant BPO was a major point of consideration during a time when this BPO had been their multicultural language services outsourcer.

See Case Study

Energy

Yarra Valley Water

ezispeak has been the Language Services partner to Yarra Valley Water since 2014. The solution designed by ezispeak for this client was the first of its kind in Australia as it was the introduction of a hybrid overflow model. This was required due to escalating costs from a government owned provider.

See Case Study

Government

New Zealand Government

The New Zealand Government's embarked on a national project for the redesign of language assistance for New Zealand’s migrant communities. Their first objective was to establish a new, national telephone interpreting service which would support migrant communities across the country and all of Government. In 2019, ezispeak was awarded the national telephone interpreting services contract for the whole of New Zealand Government.

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Health

Alfred Health

ezispeak was commissioned to assist in redesigning care for patients from non-English speaking backgrounds and deliver language at the point of need across telephone and video interventions ensuring patient safety was not compromised.

See Case Study

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Our story

Founded by our CEO in 2011, ezispeak has long held a meaningful purpose - to give clients the solutions they need to connect with migrant communities. This meant delivering instant access to quality language solutions and translation services. Over the journey, ezispeak has helped its clients communicate with hundreds of thousands of Australians and New Zealanders in their native language. The power of being heard and understood is paramount for building beneficial relationships and ties to the communities we live in.    

The Team

Rebecca Haynes

Rebecca Haynes

CEO & Founder

After working within the Language Services Sector for a number of years, Rebecca founded ezispeak in 2011 to combat many of the inefficiencies and resistance to change she experienced. Rebecca knew that a faster and reliable language services model was needed for the market – and ezispeak was born.

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Rebecca Haynes

Rebecca Haynes

CEO & Founder

After working within the Language Services Sector for a number of years, Rebecca founded ezispeak in 2011 to combat many of the inefficiencies and resistance to change she experienced. Rebecca knew that a faster and reliable language services model was needed for the market – and ezispeak was born.

Jacqui Gigliotti

Jacqui Gigliotti

Head of Customer Success & Partnerships

With over 20 years of experience in the technology sector as a senior enterprise sales and channel management executive, Jacqui has a clear customer-first philosophy. Managing both new client onboarding and existing client accounts to deliver the most innovative solutions in the market.

Chris Thomas

Chris Thomas

Head of Technical Operations

Chris boasts over 16 years of experience in managing IT, Operations and Support. Now solely focused on the technical side of ezispeak, he manages the many new products and client solutions that ezispeak offers, alongside keeping the IT side of ezispeak running smoothly.

Our Values

Clarity

We take complexity out of language services. We help you understand what's happening with your customers.

Responsiveness

We're highly responsive to customer needs and market conditions - that's why we're a great partner.

Customer Service

We're a customer first business. It's in our DNA. Fact: We have never lost a client since 2011.

Breaking Barriers

Ten years ago, we knew the language services market needed to shift. So we shifted it.

Innovation

We created a new paradigm for the language services market - put simply, we innovate, others imitate.

Authenticity

We genuinely care about your business as much as ours. We've sat on both sides of the table, so we get it.

A network of partners

Microsoft

Microsoft’s mission and values are to help people and businesses throughout the world realize their full potential by doing more with technology.

Twilio

Twilio works in the background to bridge the gap between web-based applications and telephones.

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We’re Doing Good

Empowering people has always been at the forefront of ezispeak. To achieve this goal and continue to create change, we have partnered with the New Zealand Government to create an Interpreter Development Fund.  This alliance gives financial support to interpreters, helping them achieve their NAATI qualifications with the help of ezispeak. This provides interpreters with more opportunities, support and guidance, as well as giving Non-English speakers a better level of service.