We had a “walk in patient” and needed an Aceh interpreter. We know this is a hard to source language. Although ezispeak does not pre-book interpreters, they made a big effort and went out of their way to ensure that one was available for us when we needed it. Wonderful service. Thank you.

Just want to pass on my thanks to a German interpreter we had today. He was very helpful, always trying to understand the conversation and helping the customer and myself understand each other. It was refreshing to have such a great experience for both customer and myself. Thanks ezispeak.

Just want to pass on some positive feedback for Ezispeak! For my clinical assessment today, I called Ezispeak at 10:50am and was very quickly (in less than 1min) put through to an excellent Russian interpreter. She was patient and thorough for the whole 50+ mins of the assessment, and was very helpful. Outstanding.

In early 2014, our organization secured a significant Commonwealth Government Contact which required the provision of interpreting services. We went through a procurement exercise in mid-2014 and selected ezispeak in June 2014, with the decision based on Customer Focus and Service Improvements. Over the course of the contract, ezispeak has proven to be competitive, responsive and committed to continuous improvement as a supplier for our organisation.

I had the great fortune of being connected to a Cambodian interpreter. She seemed very competent in my opinion. She appeared to be translating in real time – i.e. she had a good command of both English and Cambodian languages. The patient performed movements accurately which is why I am certain that the translation was working and highly accurate. This interpreter was very easy to work with in a phone translation capacity. I hope I get her again!

We commenced using ezispeak Interpreting Services in August 2014. Our experience to date has been very positive. We have worked closely with their team to ensure not only a smooth transition from our previous provider, but also ways to improve our customer experience along the way. Ezispeak have, at all times, been professional, reliable, helpful and very prompt to react to any issues or suggestions.

I had a patient with a complicated clinical picture of the shoulder. The patient had been referred to me due to progress failure. I was connected to an interpreter who was able to assist me provide the diagnosis. The patient was extremely pleased. Thank you ezispeak.

Your Thai interpreter was really excellent. The interpreting flowed very nicely and I was able to communicate quite difficult concepts via pictures and the Thai interpreting was in sync with my commands which really helped the patient. The session was very good and I was able to complete the session in the allocated 30 mins.

ezispeak is a more well-rounded fit for us given where our organisation is heading in terms of human centred design. We have found them to be open to ideas and simply easier to deal with compared to other government providers we’ve worked with.

Your Korean interpreter was very helpful. I was able to teach the specific exercises via pictures on a card while he worked in sync with me. I was able to complete the assessment and treatment in the allocated 30 minutes.

We went through a procurement exercise in 2015 and moved to ezispeak in Dec 2015, with the decision based on Cost, Customer Service and new presence in the industry. During 2016, we have reported a far better financial spend than previous years and regularly receive an excellent understanding of performance and quality from ezispeak. The onboarding transition was very flexible and ezispeak demonstrated good quality customer service.

I had the good fortune of having a direct connection to ezispeak interpreter in Mandarin. He was able to translate quite difficult concepts to the patient. The patient can speak some English hence I know the translation was accurate based in customer feedback and the way in which the patient was performing the exercises. It is not easy demonstrating exercises without a face to face interpreter but we worked very well as a team and the patient had a very satisfactory session. I have had excellent ezispeak Mandarin translators over the last few years translating for this patient. His symptoms have completely resolved. Overall the phone translating service has worked for this particular patient where the diagnosis was clear.