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On Demand Translation & Interpreter Services

As the world’s population grows and technology makes it vastly easier to travel and migrate from one country to another, the issue that all companies who want to make the best possible impression each and every day face is having the ability to communicate with their target markets, no matter where they are from or what language they speak. An on demand interpreter is a smart solution that affords companies access to professionals that can localise their services and provide a seamless service, no matter who is on the other end of the call.

Here at Ezispeak, we are Australia’s number one provider of innovative digital language services. We offer both phone and video on demand translation services to help our clients bolster their customer experiences, while simultaneously slashing their cost to serve expenses. Since 2011, we have led the field through our understanding of the need for accessibility and our continued commitment to meeting the technological needs of those who require our services.

We understand that for most companies the desire to improve their ability to communicate effectively with their customer base is one of the key targets that they set. However, we recognise that the presence of legacy systems and old-fashioned structures that are not fit for the modern world are hampering their ability to achieve this.

As such, by availing of our telephone and video translation services they can boost their customer satisfaction ratings and, in tandem with a strong business strategy, expect to see gains in terms of profitability and market share.

On Demand Translation Services in Australia

Breaking from the old ways of doing things can be a challenge. Systems that have been in place for a long time and are familiar are often hard to let go of. However, here at Ezispeak, we believe that the goal for all businesses is to satisfy their customers’ needs, and in this increasingly mobile world, that means catering to a wide range of languages. Our Australian translation agency is the ultimate tool that will enable you to achieve this.

Our track record speaks for itself with over 600,000 real-time language requests having been serviced in just five years. 92% of all calls are connected within 60 seconds, which is good news for your company since that means you have customers being served quickly and in a language that is easy for them to understand.

Your ability to properly cater to their linguistic needs can make a huge difference in terms of encouraging a customer to go through with a sale, or indeed, to find the kind of positive after-sales support that will confirm their decision to choose you over your competitors.

At Ezispeak, our phone interpreter services offer companies a proven workforce management model with demonstrable service capability. We are not affiliated with Government and we are not a legacy provider. Instead, we differentiate ourselves from the market by bringing a self-serve approach to language services that reduce the cost to serve.

Choosing The Best On Demand Interpreter

To date, clients across a range of industries have provided testimonials for our translating and interpreting service that speaks to our dedication to continuous improvement and being the best available in the market for any business needing competitive and excellent language services for their customer base.

So, if your business could benefit from the most effective and efficient on demand translation services in Australia, call or email us here at Ezispeak today to discuss just how much we could do for you.

On Demand Language Translation & Interpretation

For live broadcasts and conferencing situations, on demand translation is essential whenever there is a high probability of anyone in the audience or group speaking a different language from others in the same audience or group.

This is where EziSpeak can be of assistance to you, with on call translation services for phone, video, and other situations where you need an on demand interpreter.

We Specialise in Translating & Interpreting On Demand

EziSpeak is the ideal service to help you with translating video, whether pre-recorded or live broadcast. Our on demand interpreters can translate between any two or more languages, so you get perfect output (for live broadcasts, translating between more than two languages may introduce longer delays between when content occurs and when it is translated into the broadcast audio stream).

When you need to be certain nothing is lost in translation, EziSpeak is the service you can rely on.

I would like more information about your Award Winning Telephone Interpreter Service.

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Contact Us, Our Interpreter Services Are Available On Demand

Conference calls are another situation where highly accurate translation can be essential. Misunderstandings can be costly, especially in sensitive business and political situations. Don’t leave anything to chance. Make sure the message is translated accurately and sensibly by choosing interpreters from EziSpeak.

Translation is not a simple task. Any individual interpreter must be able to make quick decisions about the best way to translate what has been said without losing any of the desired meaning and without disrupting the flow of the speech.

Literal word-for-word translation is not always the best approach because the meaning can be completely lost. This will especially be the case when the speaker has a tendency to use idioms and metaphors. The same problem can arise with high level language, as in academic speech, for example.

So translators must be accurate and intelligent, sensitive and confident. You want the spirit of what is said to be conveyed just as much as the word. This preserves the original meaning and avoids misunderstandings, particularly cultural misunderstandings that can easily arise.

In the worst case scenarios these cultural misunderstandings can cause offence, and this always leads to negative results even when they are not obvious. In Asian culture, for example, when one party to a conversation is offended, it is not always shown in an obvious way. A non-Asian person may be left with the impression that a conversation has progressed successfully, when in reality the relationship may have been permanently damaged.

This is why your translator must have a good understanding of more than just how to translate words from one language to another. They must have an understanding and sensitivity to the cultural background of each party, and to choose expressions wisely that properly convey the intent of the speaker.

When the conversation is taking place by telephone it can be complicated further by the fact that there is usually no visual component, so everything concerning the emotional component of a unit of speech must be understood from tone and volume. Good translators can usually also pick up on emotion and convey it successfully. They can also know when it is appropriate to strip the emotion out of the content.

How It Is Different To Work With An On-Demand Interpreter

On demand interpreter services from scripted content is much easier than on demand interpretation in a live setting. Although it is up to the individual interpreter to maintain professionalism no matter what the situation may be, there are things you can do to help make the task easier, and in doing so you can improve the results you receive.

These initiatives are not necessities. It is better to think of them in terms of being situational enhancements. What exact situational enhancements will benefit you depends on the circumstances where the translation is to occur.

For example, there are very different needs between a live in-person speaking environment, a telephone conference call, and a video broadcast. Situational enhancements that would be advantageous in one of these environments will not necessarily provide any benefit in the other environments.

In environments other than telephone or other “audio only” environments, good lighting will definitely make a difference. This makes it easier for an interpreter to read the face of the person speaking, which enhances understanding, and therefore communication.

It is also sensible to speak in a measured way, avoiding long bursts of narration delivered at high speed. A slower rate of speech with more frequent pauses is going to provide more choices for the interpreter when it comes to translating your words.

Thinking carefully about what you will say can help avoid ambiguity (this is a situation where a particular fragment of speech could be understood to have different meanings). Ambiguity is something that should be avoided as much as possible, because it can lead to confusion.

Good translators should be able to identify ambiguity before it becomes a problem, although in some circumstances it is not always possible to obtain clarification of the intended meaning. Corrections can be one method of fixing a misunderstanding, but we should always seek to avoid the need for corrections.

When you have a choice between simple and complex words, the simpler word is usually the better choice. The other party will not be aware of the fancy words you use anyway, and the interpreter can upgrade simple expressions to create more impact in the foreign language, adjusting the choices to suit what will be most comprehensible for the audience.

For the Best On Demand Translation & Interpretation, Contact EziSpeak

We’re always going to be your best choice for all kinds of on demand translation services. For speeches, television broadcasts, Internet streaming, teleconferencing, and all other situations requiring expert translation, we will give you the best service

I would like more information about your Multilingual Self-Service IVRs.

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A World-Class Translating and Interpreting Services

The contact centre is one of the most important areas of any business. There is a greater movement of people between countries with advances in technology creating opportunities and opening up possibilities throughout the world for countless thousands every year.

Language translation services are a crucial component of any call centre today because the reality is that every day your agents will likely be faced with challenging calls from those who have differing grasps of the English language, and who could benefit from being able to speak with someone in their native tongue.

At Ezispeak, we recognised the change that was coming and already taking root back in 2011 and since then we have established ourselves as the leaders in the field, where on-demand language translation and interpretation services are concerned. We are the preeminent translation company providing translation services in Australia and while many may claim to achieve what we can, the truth is that they simply cannot deliver the kind of expertise and efficiencies that we can.

Language Translation Services in Australia

There are many reasons why we are the provider of choice for Melbourne translation services. First and foremost, at Ezispeak, you will find real-time interpreters that are available across any platform or channel. Our quality assured services cater to 180 languages and counting and each of our interpreters is NAATI certified. Our clients love the fact that when a call is placed and a translator required, with our service working for them they know that there is a guaranteed connect time of under 60 seconds.

The main reason that you want the best translation services is likely because you need to improve your customer experience. This is one area where we are confident that you will absolutely see positive results, simply because your ability to put your customers in touch with someone who can engage, understand and interact with them as and when required will create a much more rewarding, seamless experience that they will feel compelled to connect with again.

Old internal workflow processes had their time and while they did the job that was required a couple of decades ago, they are badly out-dated in today’s economy. As such, embracing the new ensures that you will see a reduction of waste on these old systems, near complete elimination of time wasted waiting for translation services and a customer base that perceive that your company has catered to their needs.

Interpreter Services Based in Melbourne, Australia

Here at Ezispeak, we appreciate that having an in-depth knowledge of language and cultural norms adds huge value to any company. What’s more, having professional corporate translation services means that you can feel confident that customers will be understood correctly and the message conveyed in return is done so properly.

We are the market leaders in Australia because we understand what is required of modern business, regardless of whether they are a small to medium-sized operation or a global multi-national. Those that need live translation services that will enhance their brand and promote a greater customer experience are invited to get in touch with the team here at Ezispeak today to discuss how we could transform your ability to communicate with the world.

The Best Translation Services Australia-Wide

When people need to communicate in more than one language, translation is necessary to avoid unfortunate misunderstandings. In Australia, your expert translation and interpreting service is EziSpeak. Our translation services in Melbourne are widely considered to be the best translation services, not only in our home city, but among all translation services in Australia.

Australian Interpreter Services in Over 160 Languages

We have skilled translators for every language, and we can supply translators for all types of communication. Good translation is not simply a matter of converting one language into another. A translator should have enough lingual and cultural awareness to be able to preserve the original meaning of the words after they are translated.

Why it's Important to use Live Translation Services in Australia

Australia is a multicultural country with a large population of immigrants from all over the world, and it's also a significant trading participant in the South East Asian economic area.

With so many languages and cultures, it should be easy for us all to learn from each other, but experience has shown that most people have a tendency to remain within their own ethnic boundaries, and there is less intermingling between people of different cultures than would be expected in such a multicultural environment with a relatively small population.

Because the opportunity for confusion and misunderstandings is high, and because that can often lead to problems, translation and interpreting services are always important in Australia.

The key thing is to ensure you choose a quality translation service, such as EziSpeak, to be certain that you are getting accuracy in every aspect of your translations. The less fidelity there is between what you say and what the other person hears, the greater the chance of problems arising will be. Quality translation helps to eliminate potential problems.

The Best Translation Services in Melbourne

The things that really stand out about EziSpeak as a business interpreter is that we have more translators for more languages, and we are really serious about ensuring our translators are professionally qualified and experts in translation.

Some translation service providers simply hire people based on the fact that they can speak two or more different languages fluently. That's not enough for us. We know there is much more to translation than just being able to convert words.

We employ translators who have the ability to think quickly and make important decisions. The goal in every translation is to preserve the fidelity of the meaning of what was said, and to translate it in a way that this meaning will be understood by the person listening.

Characteristics of a Premier Translation Service Provider

Top translation services have certain characteristics that you, as a client, should be aware of. The success of your translation depends on the quality of your translator, so at least knowing that you have chosen a truly professional service will give you greater peace of mind. Here are the things you should look for:

  • Unflinching professionalism
  • Clarity of speech and expression
  • Strident effort to convey more than just the words spoken
  • Application of listening and reasoning skills to choose the best translations
  • Appropriate respect and courtesy to all involved parties

When your translator meets at least the above criteria, it is your assurance that you have chosen your translator well. It means there's much greater chance that whatever goal you are trying to achieve will be successful.

For Industry-Leading Multilingual Interpreting Services, Contact EziSpeak

We're always going to be your best choice for all kinds of on demand human translation services. For speeches, television broadcasts, Internet streaming, teleconferencing, and all other situations requiring expert translation, please get in touch with us today.

If You Don't Live in a Major City, We Offer Remote Interpreting Services in Australia

We live in an increasingly demanding economy. Customers are quickly becoming used to on-demand living in almost all aspects of their lives and so they place value on service providers and companies who can deal with things in a manner that suits them, as and when they make contact.

Interpreter services are something that most businesses take into consideration once they recognise that their target market has diversified quite a bit and there is an absolute need to engage in a new way that includes rather than excludes. Nobody wants to miss out on making a good impression or making a sale and so it is imperative to secure the services of the best in the business.

Here at Ezispeak, we are the company whose service performance is unmatched in the Australian market. Since 2011, we have worked tirelessly to create a business model that is at once revolutionary and sustainably innovative.

We understand that the world has shifted toward technology in a major way and that there is no sign of things slowing down in this regard. As such, we cater our ever-changing platform to meet the ever-evolving needs of those who require interpreter services in Australia.

How We Deliver Up To 40% Reductions in Language Translation Service Costs

At Ezispeak, we believe that the time for legacy systems and slow response processes is over. Customers do not want to have to wait on the line for long periods of time until they are connected to an interpreter with whom that can engage in a constructive way and do what they called to do, quickly and efficiently.

To ensure a high standard of quality, all of the interpreters that we employ are NAATI certified for both telephone and video translation services. Once a new client retains our services, we carry out training sessions to ensure that our interpreters have the necessary insights that they require into the call flow and persona of their business. This delivers a seamless transition for our clients who stand to benefit from exceptional Melbourne interpreter services that fit with their business brand identity.

One of the biggest savings that our clients benefit from is the elimination of scheduling interpreters. Language service costs don’t come cheap, however, through our innovative model, businesses can expect reductions of up to 40% in terms of their spending in this regard.

While investing in multilingual interpreting services is important, there are inevitably some companies that will worry about the period of transition. Rest assured that you are in the best hands in the business. Our clients get access to real-time data, which allows for invaluable insights into just how much more efficient your systems have become. We provide connection times, call durations, numbers of calls serviced and many more key indicators of performance.

Our remote interpreting services afford our clients a connection times of 30 seconds, with 180 languages serviced, 99.9% service availability and 99.1% requests met on demand.

Interpreter Services Melbourne - Offering Language Translation Australia-Wide

At Ezispeak, we afford businesses the chance to take control of their language services strategy. Our long list of clients has given incredibly positive feedback to date, one utility company noting that they have reported a far better financial spend than previous years and a vastly improved understanding of performance and quality.

So, for the best cultural interpreter services in Australia, look no further than right here at Ezispeak. We look forward to your call and to connecting you to a world of new customers.

EziSpeak is the best service to contact when you need interpreter services in Australia. Our skilled interpreters are experts in extracting the meaning behind the words and presenting it in a meaningful way to the listener.

Our standard interpreting and translating services are good for direct translation between any two languages. This is suitable for live one way or two-way communication, and also for scripted content (speeches, video broadcasts, radio broadcasts, advertisements, announcements, etc).

When you choose interpreters from EziSpeak, you are getting the best and brightest translators. This is very important, because quality is an essential component in translating.

If mistakes are made, the consequences can be serious and sometimes costly. You do not need to have such problems. They can be avoided simply by choosing EziSpeak interpreters to provide your translations.

Multi-Cultural Interpreter Services For Every Situation

When the number of languages needing to be translated is more than two, things can get much more complicated. Your experience will still be worry-free when you choose multilingual interpreting services from EziSpeak.

We are one of the few truly multilingual interpreter services in Australia, and we provide the highest standards of excellence in translating. Avoid confusion, doubt, and problems with EziSpeak.

Get the Best Results from a Human-to-Human Translation Service

Translating and interpreting services are more art than science. Language is complex and phrases can contain many inner meanings that will be lost on most non-native speakers even when they have achieved a high degree of fluency in a second language.

Skilled translators help bridge the gaps in understanding that can exist between people from different lingual and cultural backgrounds. It requires considerable sensitivity and a certain amount of cultural knowledge to achieve the best outcome for clients.

Clients, too, can play a part in helping to make sure the process is as smooth as possible. Prior preparation is a key step in achieving the results you want. Certainly you can leave it all up to your interpreter, but this places more heavy responsibility on them. It means they have to think quicker, think harder, and in turn the translation choices may not be as ideal as they could have been.

You'll still get a flawless translation either way, but if you want the translation to always hit the right notes in the right places, good preparation is going to assist that in happening.

When you're actually speaking, clarity of your words and clarity of their meaning is very helpful. The less ambiguity there is in your speech, and the simpler you make your speech, the easier it is to translate the message in the best way for it to be understood. Even more importantly, when your message is translated in the right way, it can resonate properly in the minds of listeners, and lead toward the results that you are seeking.

For the Best Interpreter Services Australia Has To Offer, Contact EziSpeak

We're always going to be your best choice for all kinds of on demand translation services. For speeches, television broadcasts, Internet streaming, teleconferencing, and all other situations requiring expert translation, we will give you the best service and the best value.

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