With experience as a senior technology customer solution specialist at Telstra, Samsung, Research in Motion, and more, Jacqui is tireless in ensuring that our customers get the service and innovation their business needs.
The clue is in her job title – Head of Customer Success.
She knows that if we succeed, our customers also succeed. It’s a simple philosophy, but there’s nothing simple about putting it into action.
That’s why Jacqui is constantly working with customers, both existing and new, ensuring that ezispeak is continuing to deliver on our promises.
As Jacqui proves every single day, the relationship between vendor and customer is one of collaboration. Countless times Jacqui has had a conversation with a customer that has evolved into a new product stack or customer solution.
She’s always looking for new ways to better serve ezispeak’s customers, and Jacqui’s background in technology means that she’s constantly looking for new efficiencies through automation and product development.
But perhaps Jacqui’s biggest asset is that ezispeak’s customers trust and respect her. They know that when she says something will be done, it gets done; and they know she has many years of experience backing up her opinions.
A customer advocate who is always looking for new technology-based solutions to further empower customers? Now you’re talking.
We call this level of customer engagement the ezispeak difference, but for Jacqui, it’s simply second nature.
Jacqui is just one of the incredible and dedicated team at ezispeak, and we look forward to introducing you to other members of the team in the coming weeks.