With experience as a senior technology customer solution specialist at Telstra, Samsung, Research in Motion, and more, Jacqui is tireless in ensuring that our customers get the service and innovation their business needs.

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The clue is in her job title – Head of Customer Success.

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She knows that if we succeed, our customers also succeed. It’s a simple philosophy, but there’s nothing simple about putting it into action.

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That’s why Jacqui is constantly working with customers, both existing and new, ensuring that ezispeak is continuing to deliver on our promises.

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As Jacqui proves every single day, the relationship between vendor and customer is one of collaboration. Countless times Jacqui has had a conversation with a customer that has evolved into a new product stack or customer solution.

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She’s always looking for new ways to better serve ezispeak’s customers, and Jacqui’s background in technology means that she’s constantly looking for new efficiencies through automation and product development.

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But perhaps Jacqui’s biggest asset is that ezispeak’s customers trust and respect her. They know that when she says something will be done, it gets done; and they know she has many years of experience backing up her opinions.

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A customer advocate who is always looking for new technology-based solutions to further empower customers? Now you’re talking.

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We call this level of customer engagement the ezispeak difference, but for Jacqui, it’s simply second nature.

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Jacqui is just one of the incredible and dedicated team at ezispeak, and we look forward to introducing you to other members of the team in the coming weeks.

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