But when healthcare professionals are caring for patients from a CALD (Culturally and Linguistically Diverse) background, getting even the most basic of information can be difficult due to the language barrier.
Historically, healthcare organisations have often relied on either family members to help interpret, or face-to-face professional interpreters. Both come with clear pros and cons, as you’ll see below.
Family members are often present with the CALD patient, but they often don’t have the skills necessary to accurately interpret for the patient. And that’s before you factor in the issue of forcing family members to hear often confidential or even embarrassing medical information about their family member being cared for. Not mention that the family members themselves are often in a heightened level of stress.
On the flipside, face to face interpreters are qualified, impartial agents who routinely deliver the highest possible standard of interpreting. But it can often take time for the face-to-face interpreters to be present, especially in regional hospitals where they need to travel to the facility, or in larger hospitals where there are more demands on them. Plus, there are often additional expenses for face-to-face interpreters, such as travel/mileage costs, and in the case of regional facilities, even accommodation costs.
So why can’t you have the best of both worlds – high levels of interpreting without any delay?
On-demand video interpreting is the ideal way for any healthcare organisation to deliver the highest standard of interpreting, while eliminating the time, skill and cost issues mentioned above.
But it’s not as simple as employing a video interpreting strategy – you need a solution that is reliable, fast, and above all else, easy to use. Only ezispeakhealth gives you that combination, plus as it’s designed as a healthcare solution, it natively plugs into the telehealth programs you’re already using, further eliminating costs and training time.
This is the change that health interpreting has needed for years now, and it’s here and ready to use.
If you want to experience a revolution in how you care for your patients from a CALD background, speak to ezispeak today.