We knew that caring for patients from a CALD background was time-consuming, resource and cost intensive, and frankly harder than it needed to be.

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Yes, healthcare organisations such as Alfred Health could engage a face-to-face interpreter, but they can be expensive and in short supply.

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They needed a language solution that had the benefits of face-to-face interpreting – a higher level of communication; with none of the downsides – cost, availability, resource heavy, slower time to respond.

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That’s why we were proud to introduce ezispeakhealth into their existing workflows.

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Through an extensive trial period, both on ward and in the emergency department, Alfred Health staff quickly understood that with ezispeakhealth, they could access video interpreters on-demand through their existing telehealth platform, right at the point of need.

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With just one click, Alfred Health could engage a video interpreter, and within a few short minutes they could be talking with their patient with no risk of miscommunication thanks to ezispeak’s dedicated team of interpreters.

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The statistical results from Alfred Health staff clearly show the benefits of using ezispeakhealth:

- 100% of staff found ezispeakhealth easy to use.

- 94% of staff reported high levels of satisfaction with the service.

- 90% of staff said ezispeakhealth helped deliver the care required.

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Additionally, the feedback from Alfred Health only reinforces the great results; these are direct quotes from Alfred Health staff:

- "An exceptional resource. I actually prefer it more than bedside 'face to face' interpreters."

- "It was fantastic, it is such a game-changer in ED."

- "Quick, efficient and effective."

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But it wasn’t just Alfred Health staff who saw the benefits, the patients did too.

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With the use of ezispeakhealth, Alfred Health patients from a CALD background didn’t have to wait to be properly listened to or understood, nor did they have to rely on family members – an often embarrassing situation for both the patient and the untrained family member.

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Instead, they got quick access to a trained, qualified language professional, who could provide a friendly and welcoming face in an often tense situation.

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Here’s how the statistical results from Alfred Health patients from a CALD background show what a difference ezispeakhealth made.

- 100% of patients said ezispeakhealth was easy to use.

- 75% of patients said it was a satisfactory interpreting option.

- 100% of patients said it was a better or equal option than telephone interpreting.

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And again, the feedback from patients backs up the statistical data; here are direct quotes from Alfred Health patients from a CALD background:

- “A good way to communicate with each other.”

- "It was like the interpreter was in the room."

- "The project is essential and important!"

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It’s clear to see that the use of ezispeakhealth can have clear benefits in any healthcare organisation; if you would like to learn more about ezispeakhealth can transform the way you communicate with your patients from a CALD background, speak to ezispeak today.

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