Customer Support
Phone & Video Interpreting
Legacy providers don’t understand customer experience. We do.
Ezispeak is trusted by some of Australia’s largest iconic brands to deliver language at the point of need for their customers. With over 95% of requests connected to an interpreter in less than 30 seconds, it’s no wonder why ezispeak is an emerging market leader.
Our commitment to clients is underpinned by three key pillars:
- We reduce your cost to serve
- We deliver the market’s fastest speed to answer
- We ensure quality assurance is done right
If any of these sound familiar, you should consider trying the ezispeak approach
“Our spend is out of control. We have no way to stop what’s happening. We get billed for services we don’t even use”
Procurement ManagerEnergy Retailer
“We don’t know how to move away from them. It really has been in place for years and we’ve never looked at it because we didn’t know there was an alternative”
Business AnalystBPO
“We’d like to do more in this space. We just don’t know how to support the customer after the first point of contact”
GM Customer CareInsurance Services
“The amount of time it takes to get an interpreter is resulting in customers abandoning calls. This is hurting our conversion rates”
Planning ManagerTelco
“The interpreter doesn’t introduce themselves – it gives the call a cold feeling and doesn’t represent our brand well”.
Workflow AnalystWater Retailer
Our guarantee to you
There’s a reason why ezispeak has become the Australian enterprise market’s preferred language solutions provider.
- On demand access to interpreters in over 180+ languages
- Certified interpretation underpinned by robust quality assurance
- Greater cost containment delivering significant financial savings in excess of 40%
- Per minute billing*
- Fastest interpreter speed to answer in the market with over 95% of requests connected in under 30 seconds
- Improved agent productivity with over 85% of customer interpreter requests managed by automation
- Secure and Reliable Technology – Available 24/7 – 365 Days a Year
- Reduction in compliance risk associated with PII, PCI and Informed Consent
Patient Care
Phone & Video Interpreting
Better outcomes – Reduced waste – Increased Efficiency
Improved Patient Safety – Lower Costs
Solving the language services challenge in health services.
Ezispeak understands the Healthcare industry’s challenge of meeting the communication needs of an ever-growing, diverse patient population. We realize it is increasingly difficult in the face of constantly changing regulations, the pressure from budget reductions and the need to embrace technology, but know it’s necessary to improve clinical effectiveness, enhance patient experience and drive operating efficiency.
Ezispeak’s service model can remove up to 35% in cost and improve language access. ezispeak understands the complexity of health and by matching linguistic need with appropriate support at the point of need, this improves equity and access and reduces your cost for each occasion of service.
Ezispeak’s mission is to support the digital agenda across health services ensuring there is no barrier to language access for culturally diverse communities. With communication being a vital part of patient directed care, health services need a partner they can trust to deliver highly responsive linguistic support, ensuring patient safety and quality care – an outcome ezispeak delivers every single day.
Benefits of working with ezispeak’s Health Solution
- No more scheduling interpreters – On demand access across video and phone
- Secure and Reliable Technology – Available 24/7
- Access health phone interpreters in over 180+ languages within 60 seconds
- Access health video interpreters in over 20+ languages on demand
- Quality standards follow RACGP best practice standards
- Reduce your cost to serve by using solutions that deliver the appropriate level of linguistic need for all your patients.
- Create equity in language access with on-demand service models which deliver health interpreters – 24/7, 365 days a year.
- Enterprise technology underpins ezispeak from global leaders such as Genesys and Microsoft.
- Platform integration (APIs) available for digital health opportunities. ISMS compliant.
Citizen Access
Multilingual Self Serve IVRs and Phone Interpreting
Greater accessibility – Better citizen outcomes – Lower Costs
There is an imperative to drive cost-efficiencies in order to meet the rising expectation for improved public services. We do this by providing content in language accessible by a automated digital systems which facilitate self-service and increase convenience.
Using a citizen-centred approach to the design of our services, we think through solutions that deliver better services personalised to individual needs. This approach simplifies processes, making it easier for citizens to access public sector services.
Our approach helps public sector organisations move services away from traditional modes such as onsite interpretation to more highly accessible forms of contact. Public sector organisations can now provide members of the community with direct access to information in their own language with agent escalation available using an interpreter if required.
Work with specialists in Citizen Services
Citizen Access IVR solution includes:
- A fully hosted IVR application
- Supporting telecommunications infrastructure
- Service design by solution architects
- Voice overs in 180+ languages
- Minimum billable interpreter talk time is 15 minutes
- Call escalation to agent with interpreter
- Access to business intelligence for increased service transparency
Business-2-Business
Remote Simultaneous Interpreting & Phone Interpreting
Connect globally with your partners in their own languages.
Do you need to deliver webinars, online presentations, meet with international business partners or convene conferences for a multilingual audience?
- Engage your audience: Collaborate internationally by reaching your partners in their preferred languages
- Save time: Deliver your message effectively online, the first time and every time
- Save money: No need for expensive equipment and technicians for your interpreted event. No need for travel expenditures for interpreters (and staff).
- Communicate professionally: Our network of professional interpreters helps you to clearly communicate your message
Accelerate your speed to market.
- Webinars: Reach a broader webinar audience by adding live voice interpretation
- Online Training: Train all your international staff and stakeholders at the same time, in all languages: faster, better, cheaper
- Stakeholder Updates: Broadcast your updates in multiple languages, to reach all your worldwide stakeholders
- Virtual Meetings: Minimize misunderstandings with live voice interpretation synced with translated presentations—a fully integrated multilingual experience
- Online Conferences: Host global virtual conferences with live online voice interpretation
- Product Demos: Help your customers better understand products through demos offered in their own languages
- Company Announcements: Reach a broader audience by using your team’s preferred languages
- Sales Presentations: Generate more leads by speaking the language of your customers, increasing their comfort level and trust
Keen to learn more?
Get in contact today.
EZISPEAK OFFICES
MELBOURNE HQ
2/12 Risley St, Richmond VIC 3121
1800 796 518
BRISBANE
320 Adelaide Street, Brisbane QLD 4000 1800 796 518
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