Customer Support
Phone & Video Interpreting
Legacy providers don’t understand customer experience. We do.
Ezispeak is trusted by some of Australia’s largest iconic brands to deliver language at the point of need for their customers. With over 95% of requests connected to an interpreter in less than 30 seconds, it’s no wonder why ezispeak is an emerging market leader.
Our commitment to clients is underpinned by three key pillars:
- We reduce your cost to serve
- We deliver the market’s fastest speed to answer
- We ensure quality assurance is done right
If any of these sound familiar, you should consider trying the ezispeak approach
Our guarantee to you
There’s a reason why ezispeak has become the Australian enterprise market’s preferred language solutions provider.
- On demand access to interpreters in over 180+ languages
- Certified interpretation underpinned by robust quality assurance
- Greater cost containment delivering significant financial savings in excess of 40%
- Per minute billing*
- Fastest interpreter speed to answer in the market with over 95% of requests connected in under 30 seconds
- Improved agent productivity with over 85% of customer interpreter requests managed by self service apps
- Secure and Reliable Technology – Available 24/7 – 365 Days a Year
- Reduction in compliance risk associated with PII, PCI and Informed Consent
Looking for digital channel localization solutions?
Solving the language services challenge in health services.
Ezispeak understands the Healthcare industry’s challenge of meeting the communication needs of an ever-growing, diverse patient population. We realize it is increasingly difficult in the face of constantly changing regulations, the pressure from budget reductions and the need to embrace technology, but know it’s necessary to improve clinical effectiveness, enhance patient experience and drive operating efficiency.
Ezispeak’s service model can remove up to 35% in cost and improve language access. ezispeak understands the complexity of health and by matching linguistic need with appropriate support at the point of need, this improves equity and access and reduces your cost for each occasion of service.
Ezispeak’s mission is to support the digital agenda across health services ensuring there is no barrier to language access for culturally diverse communities. With communication being a vital part of patient directed care, health services need a partner they can trust to deliver highly responsive linguistic support, ensuring patient safety and quality care – an outcome ezispeak delivers every single day.
Benefits of working with ezispeak’s Health Solution
- No more scheduling interpreters – On demand access across video and phone
- Secure and Reliable Technology – Available 24/7
- Access health phone interpreters in over 180+ languages within 60 seconds
- Access health video interpreters in over 20+ languages on demand
- Quality standards follow RACGP best practice standards
- Reduce your cost to serve by using solutions that deliver the appropriate level of linguistic need for all your patients.
- Create equity in language access with on-demand service models which deliver health interpreters – 24/7, 365 days a year.
- Enterprise technology underpins ezispeak from global leaders such as Genesys and Microsoft.
- Platform integration (APIs) available for digital health opportunities. ISMS compliant.
Keen to learn more?
Get in contact today.
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