• Twitter
  • Facebook
  • LinkedIn
  • Instagram
  • Mail
Give us a call: 1800 796 518
ezispeak
  • Home
  • Why Choose Us
  • Our Services
  • Market Solutions
  • Getting Started
  • Our Story
  • Connect
  • Menu Menu
  • Customer Support
  • Patient Care
  • Citizen Access
  • Business Direct

Customer Support

Phone & Video Interpreting

Legacy providers don’t understand customer experience. We do.

Ezispeak is trusted by some of Australia’s largest iconic brands to deliver language at the point of need for their customers. With over 95% of requests connected to an interpreter in less than 30 seconds, it’s no wonder why ezispeak is an emerging market leader.

Our commitment to clients is underpinned by three key pillars:

  • We reduce your cost to serve
  • We deliver the market’s fastest speed to answer
  • We ensure quality assurance is done right

If any of these sound familiar, you should consider trying the ezispeak approach

“Our spend is out of control. We have no way to stop what’s happening. We get billed for services we don’t even use”

Procurement ManagerEnergy Retailer

“We don’t know how to move away from them. It really has been in place for years and we’ve never looked at it because we didn’t know there was an alternative”

Business AnalystBPO

“We’d like to do more in this space. We just don’t know how to support the customer after the first point of contact”

GM Customer CareInsurance Services

“The amount of time it takes to get an interpreter is resulting in customers abandoning calls. This is hurting our conversion rates”

Planning ManagerTelco

“The interpreter doesn’t introduce themselves – it gives the call a cold feeling and doesn’t represent our brand well”.

Workflow AnalystWater Retailer

Our guarantee to you

There’s a reason why ezispeak has become the Australian enterprise market’s preferred language solutions provider.

  • On demand access to interpreters in over 180+ languages
  • Certified interpretation underpinned by robust quality assurance
  • Greater cost containment delivering significant financial savings in excess of 40%
  • Per minute billing*
  • Fastest interpreter speed to answer in the market with over 95% of requests connected in under 30 seconds
  • Improved agent productivity with over 85% of customer interpreter requests managed by automation
  • Secure and Reliable Technology – Available 24/7 – 365 Days a Year
  • Reduction in compliance risk associated with PII, PCI and Informed Consent

Looking for translation and localization solutions?

Patient Care

Phone & Video Interpreting

Better outcomes – Reduced waste – Increased Efficiency

Improved Patient Safety – Lower Costs

Solving the language services challenge in health services.

Ezispeak understands the Healthcare industry’s challenge of meeting the communication needs of an ever-growing, diverse patient population. We realize it is increasingly difficult in the face of constantly changing regulations, the pressure from budget reductions and the need to embrace technology, but know it’s necessary to improve clinical effectiveness, enhance patient experience and drive operating efficiency.

Ezispeak’s service model can remove up to 35% in cost and improve language access. ezispeak understands the complexity of health and by matching linguistic need with appropriate support at the point of need, this improves equity and access and reduces your cost for each occasion of service.

Ezispeak’s mission is to support the digital agenda across health services ensuring there is no barrier to language access for culturally diverse communities. With communication being a vital part of patient directed care, health services need a partner they can trust to deliver highly responsive linguistic support, ensuring patient safety and quality care – an outcome ezispeak delivers every single day.

Benefits of working with ezispeak’s Health Solution

  • No more scheduling interpreters – On demand access across video and phone
  • Secure and Reliable Technology – Available 24/7
  • Access health phone interpreters in over 180+ languages within 60 seconds
  • Access health video interpreters in over 20+ languages on demand
  • Quality standards follow RACGP best practice standards
  • Reduce your cost to serve by using solutions that deliver the appropriate level of linguistic need for all your patients.
  • Create equity in language access with on-demand service models which deliver health interpreters – 24/7, 365 days a year.
  • Enterprise technology underpins ezispeak from global leaders such as Genesys and Microsoft.
  • Platform integration (APIs) available for digital health opportunities. ISMS compliant.

Citizen Access

Multilingual Self Serve IVRs and Phone Interpreting

Greater accessibility – Better citizen outcomes – Lower Costs

There is an imperative to drive cost-efficiencies in order to meet the rising expectation for improved public services. We do this by providing content in language accessible by a automated digital systems which facilitate self-service and increase convenience.

Using a citizen-centred approach to the design of our services, we think through solutions that deliver better services personalised to individual needs. This approach simplifies processes, making it easier for citizens to access public sector services.

Our approach helps public sector organisations move services away from traditional modes such as onsite interpretation to more highly accessible forms of contact. Public sector organisations can now provide members of the community with direct access to information in their own language with agent escalation available using an interpreter if required.

Work with specialists in Citizen Services

Citizen Access IVR solution includes:

  • A fully hosted IVR application
  • Supporting telecommunications infrastructure
  • Service design by solution architects
  • Voice overs in 180+ languages
  • Minimum billable interpreter talk time is 15 minutes
  • Call escalation to agent with interpreter
  • Access to business intelligence for increased service transparency

Business-2-Business

Remote Simultaneous Interpreting & Phone Interpreting

Connect globally with your partners in their own languages.

Do you need to deliver webinars, online presentations, meet with international business partners or convene conferences for a multilingual audience?

  • Engage your audience: Collaborate internationally by reaching your partners in their preferred languages
  • Save time: Deliver your message effectively online, the first time and every time
  • Save money: No need for expensive equipment and technicians for your interpreted event. No need for travel expenditures for interpreters (and staff).
  • Communicate professionally: Our network of professional interpreters helps you to clearly communicate your message

Accelerate your speed to market.

  • Webinars: Reach a broader webinar audience by adding live voice interpretation
  • Online Training: Train all your international staff and stakeholders at the same time, in all languages: faster, better, cheaper
  • Stakeholder Updates: Broadcast your updates in multiple languages, to reach all your worldwide stakeholders
  • Virtual Meetings: Minimize misunderstandings with live voice interpretation synced with translated presentations—a fully integrated multilingual experience
  • Online Conferences: Host global virtual conferences with live online voice interpretation
  • Product Demos: Help your customers better understand products through demos offered in their own languages
  • Company Announcements: Reach a broader audience by using your team’s preferred languages
  • Sales Presentations: Generate more leads by speaking the language of your customers, increasing their comfort level and trust

Keen to learn more?

Get in contact today.

Connect with us

FOLLOW US

LEGAL NOTICES

Click here for details

EZISPEAK OFFICES

MELBOURNE HQ

Suite 4, 50 Upper Heidelberg Road, Ivanhoe VIC 3079

BRISBANE

320 Adelaide Street,    Brisbane QLD 4000

Contact Us

1800 796 518

Sitemap

  • Alfred Health-Video Interpreting Request Form
  • Bupa – Request Form for Rare Languages & Service Capacity
  • Business Services
  • Connect
  • Home
  • Jobs
  • Languages we speak
  • Legal & Privacy Policies
  • Market Solutions
  • On Call Services
  • On Demand Services
  • Our Services
    • Getting started with us
  • Our Story
    • Key Facts
  • Telephone Services
  • Thanks
  • Translation Agency
  • Translation Company
  • Translation Services
  • Video Services

SUPPORT

  • Contact Us
  • Team
  • We’re Hiring
  • Feedback
  • Translations

NEWS & BLOG

All the latest news and insights can be found at our blog. Click Here

Client Login

ezispeaks Business Intelligence Reporting Platform

Workforce Login

ezispeaks Corporate Social Network

Copyright 2011-2019 Intellicomms Pty Ltd trading as ezispeak™. All Rights Reserved. All content, business names and associated trademarks are the property of Intellicomms Pty Ltd trading as ezispeak™ including ©2019 Any Language-Anywhere-Anytime, ©2019 On Demand Interpreting, ©2019 On Demand Interpreters, ©2019 Interpreting on Demand, ©2019 Interpreting on Demand – Video, ©2019 Interpreting on Demand – Voice, ©2019 Interpreting on Demand – Phone, ©2019 Interpreting on Demand – Web, ©2019 Interpreting on Demand – Chat, ©2019 On Demand Video Interpreting, ©2019 On Demand Video Interpreters, ©2019 On Demand Telephone Interpreting, ©2019 On Demand Telephone Interpreters, ©2019 On Demand Phone Interpreting, ©2019 On Demand Phone Interpreters, ©2019 On Demand Language Services, ©2019 On Demand Language Solutions, ©2019 Real Time Video Interpreting, ©2019 Real Time Video Interpreters, ©2019 Real time Telephone Interpreters, ©2019 Real Time Telephone Interpreting, ©2019 Real Time Phone Interpreters, ©2019 Real Time Phone Interpreting, ©2019 Real Time Interpreting – Video, ©2019 Real Time Interpreting – Voice, ©2019 Real Time Interpreting – Phone, ©2019 Real Time Interpreters – Video, ©2019 Real Time Interpreters – Voice and ©2019 Real Time Interpreters – Phone.
Scroll to top
Read More

A World-Class Translating and Interpreting Services

The contact centre is one of the most important areas of any business. There is a greater movement of people between countries with advances in technology creating opportunities and opening up possibilities throughout the world for countless thousands every year.

Language translation services are a crucial component of any call centre today because the reality is that every day your agents will likely be faced with challenging calls from those who have differing grasps of the English language, and who could benefit from being able to speak with someone in their native tongue.

At Ezispeak, we recognised the change that was coming and already taking root back in 2011 and since then we have established ourselves as the leaders in the field, where on-demand language translation and interpretation services are concerned. We are the preeminent translation company providing translation services in Australia and while many may claim to achieve what we can, the truth is that they simply cannot deliver the kind of expertise and efficiencies that we can.

Language Translation Services in Australia

There are many reasons why we are the provider of choice for Melbourne translation services. First and foremost, at Ezispeak, you will find real-time interpreters that are available across any platform or channel. Our quality assured services cater to 180 languages and counting and each of our interpreters is NAATI certified. Our clients love the fact that when a call is placed and a translator required, with our service working for them they know that there is a guaranteed connect time of under 60 seconds.

The main reason that you want the best translation services is likely because you need to improve your customer experience. This is one area where we are confident that you will absolutely see positive results, simply because your ability to put your customers in touch with someone who can engage, understand and interact with them as and when required will create a much more rewarding, seamless experience that they will feel compelled to connect with again.

Old internal workflow processes had their time and while they did the job that was required a couple of decades ago, they are badly out-dated in today’s economy. As such, embracing the new ensures that you will see a reduction of waste on these old systems, near complete elimination of time wasted waiting for translation services and a customer base that perceive that your company has catered to their needs.

Interpreter Services Based in Melbourne, Australia

Here at Ezispeak, we appreciate that having an in-depth knowledge of language and cultural norms adds huge value to any company. What’s more, having professional corporate translation services means that you can feel confident that customers will be understood correctly and the message conveyed in return is done so properly.

We are the market leaders in Australia because we understand what is required of modern business, regardless of whether they are a small to medium-sized operation or a global multi-national. Those that need live translation services that will enhance their brand and promote a greater customer experience are invited to get in touch with the team here at Ezispeak today to discuss how we could transform your ability to communicate with the world.

The Best Translation Services Australia-Wide

When people need to communicate in more than one language, translation is necessary to avoid unfortunate misunderstandings. In Australia, your expert translation and interpreting service is EziSpeak. Our translation services in Melbourne are widely considered to be the best translation services, not only in our home city, but among all translation services in Australia.

Australian Interpreter Services in Over 160 Languages

We have skilled translators for every language, and we can supply translators for all types of communication. Good translation is not simply a matter of converting one language into another. A translator should have enough lingual and cultural awareness to be able to preserve the original meaning of the words after they are translated.

Why it's Important to use Live Translation Services in Australia

Australia is a multicultural country with a large population of immigrants from all over the world, and it's also a significant trading participant in the South East Asian economic area.

With so many languages and cultures, it should be easy for us all to learn from each other, but experience has shown that most people have a tendency to remain within their own ethnic boundaries, and there is less intermingling between people of different cultures than would be expected in such a multicultural environment with a relatively small population.

Because the opportunity for confusion and misunderstandings is high, and because that can often lead to problems, translation and interpreting services are always important in Australia.

The key thing is to ensure you choose a quality translation service, such as EziSpeak, to be certain that you are getting accuracy in every aspect of your translations. The less fidelity there is between what you say and what the other person hears, the greater the chance of problems arising will be. Quality translation helps to eliminate potential problems.

The Best Translation Services in Melbourne

The things that really stand out about EziSpeak as a business interpreter is that we have more translators for more languages, and we are really serious about ensuring our translators are professionally qualified and experts in translation.

Some translation service providers simply hire people based on the fact that they can speak two or more different languages fluently. That's not enough for us. We know there is much more to translation than just being able to convert words.

We employ translators who have the ability to think quickly and make important decisions. The goal in every translation is to preserve the fidelity of the meaning of what was said, and to translate it in a way that this meaning will be understood by the person listening.

Characteristics of a Premier Translation Service Provider

Top translation services have certain characteristics that you, as a client, should be aware of. The success of your translation depends on the quality of your translator, so at least knowing that you have chosen a truly professional service will give you greater peace of mind. Here are the things you should look for:

  • Unflinching professionalism
  • Clarity of speech and expression
  • Strident effort to convey more than just the words spoken
  • Application of listening and reasoning skills to choose the best translations
  • Appropriate respect and courtesy to all involved parties

When your translator meets at least the above criteria, it is your assurance that you have chosen your translator well. It means there's much greater chance that whatever goal you are trying to achieve will be successful.

For Industry-Leading Multilingual Interpreting Services, Contact EziSpeak

We're always going to be your best choice for all kinds of on demand human translation services. For speeches, television broadcasts, Internet streaming, teleconferencing, and all other situations requiring expert translation, please get in touch with us today.

If You Don't Live in a Major City, We Offer Remote Interpreting Services in Australia

We live in an increasingly demanding economy. Customers are quickly becoming used to on-demand living in almost all aspects of their lives and so they place value on service providers and companies who can deal with things in a manner that suits them, as and when they make contact.

Interpreter services are something that most businesses take into consideration once they recognise that their target market has diversified quite a bit and there is an absolute need to engage in a new way that includes rather than excludes. Nobody wants to miss out on making a good impression or making a sale and so it is imperative to secure the services of the best in the business.

Here at Ezispeak, we are the company whose service performance is unmatched in the Australian market. Since 2011, we have worked tirelessly to create a business model that is at once revolutionary and sustainably innovative.

We understand that the world has shifted toward technology in a major way and that there is no sign of things slowing down in this regard. As such, we cater our ever-changing platform to meet the ever-evolving needs of those who require interpreter services in Australia.

How We Deliver Up To 40% Reductions in Language Translation Service Costs

At Ezispeak, we believe that the time for legacy systems and slow response processes is over. Customers do not want to have to wait on the line for long periods of time until they are connected to an interpreter with whom that can engage in a constructive way and do what they called to do, quickly and efficiently.

To ensure a high standard of quality, all of the interpreters that we employ are NAATI certified for both telephone and video translation services. Once a new client retains our services, we carry out training sessions to ensure that our interpreters have the necessary insights that they require into the call flow and persona of their business. This delivers a seamless transition for our clients who stand to benefit from exceptional Melbourne interpreter services that fit with their business brand identity.

One of the biggest savings that our clients benefit from is the elimination of scheduling interpreters. Language service costs don’t come cheap, however, through our innovative model, businesses can expect reductions of up to 40% in terms of their spending in this regard.

While investing in multilingual interpreting services is important, there are inevitably some companies that will worry about the period of transition. Rest assured that you are in the best hands in the business. Our clients get access to real-time data, which allows for invaluable insights into just how much more efficient your systems have become. We provide connection times, call durations, numbers of calls serviced and many more key indicators of performance.

Our remote interpreting services afford our clients a connection times of 30 seconds, with 180 languages serviced, 99.9% service availability and 99.1% requests met on demand.

Interpreter Services Melbourne - Offering Language Translation Australia-Wide

At Ezispeak, we afford businesses the chance to take control of their language services strategy. Our long list of clients has given incredibly positive feedback to date, one utility company noting that they have reported a far better financial spend than previous years and a vastly improved understanding of performance and quality.

So, for the best cultural interpreter services in Australia, look no further than right here at Ezispeak. We look forward to your call and to connecting you to a world of new customers.

EziSpeak is the best service to contact when you need interpreter services in Australia. Our skilled interpreters are experts in extracting the meaning behind the words and presenting it in a meaningful way to the listener.

Our standard interpreting and translating services are good for direct translation between any two languages. This is suitable for live one way or two-way communication, and also for scripted content (speeches, video broadcasts, radio broadcasts, advertisements, announcements, etc).

When you choose interpreters from EziSpeak, you are getting the best and brightest translators. This is very important, because quality is an essential component in translating.

If mistakes are made, the consequences can be serious and sometimes costly. You do not need to have such problems. They can be avoided simply by choosing EziSpeak interpreters to provide your translations.

Multi-Cultural Interpreter Services For Every Situation

When the number of languages needing to be translated is more than two, things can get much more complicated. Your experience will still be worry-free when you choose multilingual interpreting services from EziSpeak.

We are one of the few truly multilingual interpreter services in Australia, and we provide the highest standards of excellence in translating. Avoid confusion, doubt, and problems with EziSpeak.

Get the Best Results from a Human-to-Human Translation Service

Translating and interpreting services are more art than science. Language is complex and phrases can contain many inner meanings that will be lost on most non-native speakers even when they have achieved a high degree of fluency in a second language.

Skilled translators help bridge the gaps in understanding that can exist between people from different lingual and cultural backgrounds. It requires considerable sensitivity and a certain amount of cultural knowledge to achieve the best outcome for clients.

Clients, too, can play a part in helping to make sure the process is as smooth as possible. Prior preparation is a key step in achieving the results you want. Certainly you can leave it all up to your interpreter, but this places more heavy responsibility on them. It means they have to think quicker, think harder, and in turn the translation choices may not be as ideal as they could have been.

You'll still get a flawless translation either way, but if you want the translation to always hit the right notes in the right places, good preparation is going to assist that in happening.

When you're actually speaking, clarity of your words and clarity of their meaning is very helpful. The less ambiguity there is in your speech, and the simpler you make your speech, the easier it is to translate the message in the best way for it to be understood. Even more importantly, when your message is translated in the right way, it can resonate properly in the minds of listeners, and lead toward the results that you are seeking.

For the Best Interpreter Services Australia Has To Offer, Contact EziSpeak

We're always going to be your best choice for all kinds of on demand translation services. For speeches, television broadcasts, Internet streaming, teleconferencing, and all other situations requiring expert translation, we will give you the best service and the best value.

Read Less