Australia’s telecommunication industry overwhelmingly chooses ezispeak as their Language Service Provider for two key reasons – faster service and reduced costs. They know that only ezispeak have the skills and experience to reliably deliver industry solutions in any language, right at the point of need.
You get language support when you need it, not minutes or even hours later.
ezispeak only charges for the time you use, giving you increased value and less cost wastage.
Guaranteed quality of service means there’s virtually no risk because nothing is lost in translation.
Through ezispeak, you can more effectively service migrant customers and prospects across multiple languages, with minimal effort on your end.
Through ezispeak’s holistic language support solutions, you can better position your brand as a provider of services to all customers, in all languages.
We are trusted by some of the biggest and best companies in Australia
We were excited to partner with ezispeak. They’re a challenger brand like Optus with an unwavering focus on using technology to improve the customer experience. It was pleasing to see teams from both organizations working tirelessly to ensure a smooth transition which included our agile project team and ezispeak’s transition team as well as their multilingual interpreters who were instrumental in providing a new and improved service experience for Optus’ multilingual customers.
ezispeak was approached by a large Australian telco to help drive change in their multilingual customer service strategy. Transitioning away from a significant BPO was a major point of consideration during a time when this BPO had been their multicultural language services outsourcer.
In the fast-paced world of telecommunications, a language partner who shares the same vision for success and innovation is a must.
By using ezispeak, you can easily create targeted marketing campaigns in-language to your non-English speaking customers.
Our technology first approach is a perfect match for today’s telecommunication industry.
Today’s telco business is a 24/7 entity; ezispeak is no different.
With your own dedicated Customer Success Manager, you get unrivaled support.
ezispeak’s best-of-breed quality assurance methods give you peace of mind that you’re getting the highest level of service.