Case Study

Telstra

Telecommunications

As Australia's biggest telecommunications company, Telstra needed a language services provider who could reduce their cost to serve migrant customers through delivering faster connections to interpreters, without sacrificing interpreting quality in the process.

Challenges

- Managing the transition from Telstra's incumbent provider of language support to ezispeak.

- Delivering the level of reporting transparency that Telstra require.

- Creating a flexible workforce model that would ensure Telstra have the service they need, while also eliminating resource wastage.

Outcome

- ezispeak successfully transitioned Telstra with no downtime or reduction in quality of service.

- We created a bespoke reporting solution powered by Microsoft PowerBI that gave Telstra real time access to data and KPIs native to Telstra.

- Our interpreters benefitted from more opportunities to work, while still empowering them to set their own hours of availability.

The Challenge

As one of Australia's largest and iconic companies, any potential downtime in terms of language access for Telstra's migrant customers could have considerable consequences. ezispeak worked hand in hand with Telstra to implement a change management plan to minimise any potential risk to service.

Telstra

From The Users

The Outcome

Telstra were successfully onboarded with no downtime at all. Since that time, Telstra have enjoyed reliable language support from ezispeak, and we have subsquently worked together on new projects to help propel both companies forward.

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For an in-depth insight into how ezispeak uses targeted solutions for a number of businesses, download our case study today. We provide a look into the challenges faced by a number of companies when it comes to language barriers and our solutions that have provided businesses with clarity, results and satisfied customers.

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Telstra

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