Case Study

Nelson Financial Services

Finance

Nelson Financial Services is a non-profit organisation​​ which provides free support that is professional and confidential. Working with a diverse range of communities, they needed a language services partner who could assist their clients understand their position in order to achieve better financial outcomes.

Solutions used

Challenges

- Highly diverse community population

- Concerns regarding privacy and confidentiality

- Not having access to independent and qualified interpreters to assist financial professionals work with through client cases

Outcome

- ezispeak provided Nelson Financial Services with access to instant language support in over 300 languages

- The solution supported geomapping which ensured anonymity and protection of privacy for clients

- Nelson Financial Services staff could rest assured knowing their advice was being delivered by an independent third party with no conflicts of interest

The Challenge

Nelson Financial Services helps clients adopt good money management skills, manage budgets, ways to manage debt and plan for a life events as well as work on their behalf with taxation, superannuation and insurances companies. Nelson Financial Services also provides community education programs to assist members of the community improve their financial management skills. Given the level of language diversity in their catchment region, this client needed a fast, responsive and confidential approach to providing language support to their clients when English was not their first language. With concerns around privacy and confidentiality, Nelson Financial Services wanted to ensure interpreters assisting their clients did not live in the specific region to protect their client's right to privacy.

Nelson Financial Services

From The Users

The Outcome

ezispeak worked with Nelson Financial Services to design an on demand telephone interpreting solution which delivered instant access to language support in over 300 languages. The solution engingeered by ezispeak supported geomapping which routed calls to interpreters who lived outside the client's catchment area. This approach ensured anonymity and protection of privacy for clients as this was a major consideration given sensitivities around the subject matter. We were pleased to deliver a solution that put the minds of Nelson Financial Services staff at ease as they could be rest assured knowing their advice was being delivered by an independent third party with no conflicts of interest

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Nelson Financial Services

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