Case Study

MEDirect

Health

MEDirect has created Australia’s first client-to doctor-direct medicolegal platform. It’s powered by a sophisticated, custom built medicolegal practice management system that drives better health outcomes by facilitating direct collaboration between medicolegal experts and their clients. To support their agenda, they needed a reliable, fast to respond interpreting solution that could scale with them as they continued to grow. ezispeak knew that our video interpreting solution would not only meet their needs as well as their medicolegal experts, but save them money in the process.

Challenges

- No simple way to integrate language support into MEDirect's existing telehealth structure

- An expanding medicolegal partner network meant the diversification of clients

- Administrative burden of scheduling language support ahead of time in disparate systems

Outcome

- We flawlessly integrated into MEDirect's platform so that accessing language support became a one-click operation

- MEDirect's partner network had access to a wider range of languages meaning no client would go unheard

- Automated language support workflows meant medicolegal experts only needed to work in one system to schedule language support

The Challenge

Continuity of service was a key objective for MEDirect, so we had to ensure a quick, easy and reliable changeover to ezispeak's services, along with the required interpreter training to get them up to speed with MEDirect's business.

MEDirect

From The Users

The Outcome

ezispeak were able to assist MEDirect and their network of medicolegal experts provide their migrant clients with a better quality of service by making language access simple and easy. Our interpreters were orientated before launch date, further helping MEDirect's migrant customers get the level of service they expected.

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For an in-depth insight into how ezispeak uses targeted solutions for a number of businesses, download our case study today. We provide a look into the challenges faced by a number of companies when it comes to language barriers and our solutions that have provided businesses with clarity, results and satisfied customers.

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MEDirect

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