In 2013, we won the Interactive Intelligence Customer & Partner Excellence Award for driving change in the Australian market place. Since then, we have been featured many times in the media about our strategic direction and capabilities. Repeatedly called the “Uber” of the language services industry, we’re proud of the reputation we’ve earned and we’re just getting started.
Over the past couple of years, we have witnessed the bigger players in the regional language services market start adapting to market pressure…in part, due to our arrival.
As a new company, we took an objective view about the market’s sustainability in terms of what the future of language services would need to look like in ten to fifteen years. This approach is critical to the survival of the local industry, our company and the workforce which underpins the supply side of the market place’s demand.
This approach has stood us in good stead. We have developed a business which is highly efficient, has robust workforce practices in place, responds to economic conditions of its clients but more importantly, continues to epitomize the future of the interpreting services industry.
Technology has afforded the market an opportunity to evolve yet many companies tend to either look over their shoulder at their competition or not do anything at all.
Steve Jobs’ quote, when the Apple’s iPhone surpassed Blackberry in mobility device sales summed it up quite well “We have now passed RIM, and I don’t see them catching up with us in the foreseeable future. They must move beyond their area of strength and comfort into the unfamiliar territory to become a software platform company”.
32 seconds’ connection time to an interpreter and dropping.
Our solution based approach to real customer problems across a range of markets has seen our business recognized as a Top Industry Player by some of the IT Industry’s most respected researchers and consultancies including Len Rust. We’ve been featured in countless magazines and newspaper articles regarding our market transformation agenda.
We recognize to remain relevant, we must solve our clients’ problems which goes beyond providing a service. This is about value and stewardship. We’re here to drive the market’s evolution delivering a more professional, responsive and agile language services industry for the future.